Before we heard same thing from DHL and EMS staffs, they told us under $1690, buyer needn't pay any customs fees, Because we are in Japan, we are not US company, so it's hard to get the effective and accurate info of US customs. please be aware of the requirements for your country. The voltage in Japan is 100 V, it is different from most of other countries, buyer need confirm the voltage of your country and probably get locally an adaptor for converting the voltage before use it in your country. Please send a message to our staff within 24 hours and include pictures of the damaged item, and pictures of the box it came in even if the box doesnft have any visual damages.ĭo not discard any of the packaging, manuals, papers, parts or accessories the item has been supplied with, and in particular, please do not remove protective film from any of the instruments pickups, pickguards, control plates, etc.Ī full refund of the purchase price (minus bank costs, PayPal fees, shipping costs, duty and tax) of the goods or exchange will be made once the goods are returned to us in the same condition as when they left our premises(The premise is that the customer needs to assist us in completing the claims process).įor any other reason, we are not able to accept returns and cancellations.įrom 1st Jan 2020, Australia post changed the shipping rules, Australia post won't carry big size package from now on(over 105cm size), we only ship to Australia by DHL, and we will additional charge the shipping fee of Australia guitar, bass and so on other big size orders.Precautions for electronic instruments that use a power supply.Īttention for the electric instruments voltage If the item arrives damaged, please check for any damage to your package before signing for your shipment and if you find any, report it to the shipping company immediately. The only time we accept a return, is if there was a transport related damage(The premise is that the customer needs to assist us in completing the claims process). This check is done by a professional player and/or repair tech, and consists of a cosmetic check, and functionality/playability check. All our items are individually checked before being shipped out. To avoid disputes after receiving the goods, please take some time to consult before shopping. * All import duties, customs fees, and procedures are the buyer's responsibility. * According Paypal policy, We only ship to the address provided by paypal, If you have any questions about changing your address after payment, please contact reverb or paypal customer service. More information please confirm our shop policy. In this event we will cancel the order and refund any payments received. There is a chance that they may sell out in others website before hand. * Please note that all items for sale on Reverb are also available via others website. due to use that are difficult to see in the pictures. Please take a moment to review our pictures, as they accurately portray the true condition of the instrument. * This is a used gear and does show some signs of slight use, but has been fully tested and functions as expected. Please send us a message before purchasing to inquire about the condition of the product, as there are too many products and we have not updated the status information of each product in a timely manner. Please send us a message before purchasing to inquire about the inventory status of the product, because we sell on multiple websites simultaneously. Please inquire about the status before making a purchase. The product status has not been updated yet.
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